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Nawilo Orbit · Analytics and campaigns

Know your customers. Bring them back.

One clean customer list, clear numbers on how your business is doing, and campaigns that bring people back, sent only to those who said yes.

Register pilot interestSee what it does

Example Orbit dashboard for a salon over the last 90 days: 412 clients served, 58% came back, 18 due back this week. Visits by service: cut and blow-dry 186, colour 94, nails 77, treatments 41, bridal 12.

Everything you need to keep customers coming back

  • One customer list

    Every customer in one place, from Relay, spreadsheets or the tools you already use. Duplicates are suggested, never merged behind your back.

  • Numbers you can trust

    Repeat rate, lapsed customers, revenue by service, branch and staff, and which sources bring paying customers. Every figure shows how it was counted.

  • Segments that keep up

    “Colour clients due in six weeks” or “no visit in 60 days”. Segments update themselves, so the list is always current.

  • Campaigns that respect people

    SMS and email, plus WhatsApp when you connect it. In English and Arabic, at sensible hours, only to people who agreed, with an easy way out.

  • See what worked

    The bookings and revenue that followed each campaign, with the time window shown. No inflated claims.

  • Ready-made journeys

    Time for your next visit, we miss you, how did we do, and your package is nearly used. Switch them on and Orbit does the timing.

Campaigns, the respectful way

Every campaign checks permission, quiet hours and how often that person has heard from you, right before it sends.

  • Permission recorded per channel, with when and how it was given
  • An opt-out in every message, honoured everywhere at once
  • Quiet hours and frequency limits on every send
  • Reminders, receipts and payment links never carry promotions
Win-back, in Arabic

SMS

مرحبًا ليلى، مرّ شهران على آخر زيارة لكِ. احجزي موعدك القادم هذا الأسبوع واحصلي على علاج مجاني للشعر. لإيقاف الرسائل أرسلي STOP
Rebooking, in English

SMS

Hi Omar, your car is due for its monthly detail. Reply YES and we will book Saturday at 10:00. Reply STOP to opt out.

On its own, or with Relay

On its own

Import customers and visits from a spreadsheet or the tools you already use. Orbit cleans them up, flags duplicates and keeps everything current.

With Relay

Enquiries, bookings, payments and no-shows flow in automatically. Segments and campaign history appear on each customer inside Relay.

Explore Relay

Questions

Do I need Relay to use Orbit?

No. Orbit works on its own with your existing customer list. If you also use Relay, the two share data automatically.

Which channels can I send on?

SMS and email, and WhatsApp when you connect your WhatsApp Business account. Each channel needs its own permission from the customer.

Can I import my current customer list?

Yes, from a spreadsheet or CSV. You match the columns, preview the result and review duplicates before anything is saved, and you record how people agreed to hear from you.

Will it message people who did not agree?

No. Customers without recorded permission for a channel are left out automatically, and anyone who opts out stops receiving campaigns straight away.

Does it work in Arabic?

Yes. Dashboards, segments and campaigns work in English and Arabic, and each customer gets messages in their own language.

Let's start with how your business works.

The first conversation is about your enquiries, scheduling and handoffs, not a sales demo. We are looking for a small number of UAE service businesses to shape Relay with us.

Register pilot interest

Registering interest does not guarantee immediate access.