Get the details right
Questions that fit each service, so the team knows what they are walking into.
Missing details stay visible until someone resolves them.
Introducing Nawilo Relay
Good service starts before the visit.
One place for enquiries, service details and the right people, so the next step is always clear.
Nawilo Relay
Enquiry received
Deep clean before moving in · JLT
08:40 · phone call, transcribed
Details checked
Two bedrooms, balcony, supplies included
Owner: Reception
Team assigned
Two cleaners and the van
Held for 15 minutes
Booking confirmed
Sunday, 09:00 to 13:00
Paid in advance
Customer · SMS reminderCleaners · SMS heads-up
Enquiry received
Colour and cut · Business Bay
10:05 via website form
Details checked
Patch test done, hair length noted
Owner: Front desk
Stylist assigned
Mariam and chair 3, for 2.5 hours
Held for 15 minutes
Booking confirmed
Tomorrow, 16:30
Deposit paid · AED 100
Customer · SMS reminderStylist · SMS heads-up
Enquiry received
Three-bedroom villa · Mirdif to Dubai Hills
11:20 by email
Survey done
Inventory, lifts and permits checked
Owner: Sales
Crew assigned
Four movers and a 3-tonne truck
Held for 15 minutes
Move confirmed
Saturday, 08:00
Quote accepted · deposit paid
Customer · SMS reminderCrew · SMS heads-up
Enquiry received
Leak under the kitchen sink · Al Barsha
13:15 via website form
Details checked
Photos added, building access noted
Owner: Reception
Plumber assigned
Plumber and parts available
Held for 15 minutes
Visit confirmed
Thursday, 10:00 to 12:00
Customer agreed
Customer · SMS reminderPlumber · SMS heads-up
Enquiry received
Cockroaches in the kitchen · Sharjah
14:02 · phone call, transcribed
Details checked
Pets at home, preparation notes sent
Owner: Reception
Team assigned
Licensed technician and treatment kit
Held for 15 minutes
Visit confirmed
Monday, 09:00
Customer agreed
Customer · SMS reminderTechnician · SMS heads-up
Enquiry received
Swimming lessons for two children
17:45 via website form
Details checked
Ages, level and home pool
Owner: Coordinator
Coach assigned
Coach free on weekday evenings
Held for 15 minutes
Course confirmed
Tuesdays at 17:00, from next week
Parent agreed
Parent · SMS reminderCoach · SMS heads-up
Built for service businesses of every kind
- Repairs and maintenance
- Cleaning
- Moving
- Salons and spas
- Pest control
- Car care
- Lessons and tutoring
- Personal training
- Pet grooming
- Gardening
- Pool care
- Photography
- Event setup
- Interior fit-out
The work before the work.
A customer asks about a service. Then the message starts moving between people, and details start falling between them.
09:12
A family asks for a deep clean before they move in on Sunday.
09:40
Someone asks for the address. Later, someone else asks again.
11:05
The team with the right equipment is booked elsewhere. A quote is still waiting.
15:30
The customer writes back: is anyone actually coming?
One example, from a cleaning company. Swap in a salon, a moving crew or a repair team and the day looks much the same.
None of this is the service your business is known for. But it decides whether the service goes well.
What Relay does for you
Know who's taking care of it
Every enquiry has an owner and a next step with a due time, so customers never have to chase you.
Unowned or overdue work shows up in a queue, not in someone’s memory.
Make a booking you can stand behind
Confirm only when the customer has agreed, any deposit is paid and the people and equipment are free.
Short holds stop two people promising the same slot.
Keep both sides ready
A reminder for the customer. A heads-up for the team.
Each in their own language, by SMS, with or without WhatsApp.
Who it's for
For businesses that send people out, or welcome people in.
One shared booking model, with a ready starting template for each kind of service that you can shape to fit.
Repairs and maintenance
Inspection first, then the repair.
Your plumber visits on Thursday between 10:00 and 12:00. Technician: Faisal.
What you ask
- What is wrong, and since when?
- Villa or apartment, and which area?
- Building access and parking
- Photos, if they help
What has to be ready
- A technician with the right skill
- Parts, and travel time between jobs
- A quote approved before the repair visit
Cleaning
The right team, with the right kit.
Your deep clean is on Sunday, 09:00 to 13:00. Two cleaners will arrive with supplies.
What you ask
- Regular or deep clean?
- Size of the home and which rooms
- Pets, parking and building access
- Supplies provided, or bring our own?
What has to be ready
- Enough cleaners for the hours booked
- Equipment and supplies loaded
- Travel time between homes
Moving
The crew and the truck, booked together.
Your crew arrives Saturday at 08:00. Please reserve the service lift.
What you ask
- Moving from where, to where?
- Rooms and large items
- Floors, lifts and building permits
- Packing needed?
What has to be ready
- A crew of the right size
- A vehicle that fits the inventory
- A survey first, for larger moves
- A deposit to secure the date
Salons and spas
The right person, for the whole appointment.
See you tomorrow at 16:30 with Mariam. Need to change it? Contact the salon.
What you ask
- Which service, and for whom?
- Preferred stylist or therapist
- Anything to know before the visit
What has to be ready
- A practitioner with the skill
- A chair or room for the full duration
- Time to prepare between clients
- A deposit for longer appointments
Pest control
Prepared homes, safe treatments.
Your pest control visit is on Monday at 09:00. Please clear the kitchen cupboards before we arrive.
What you ask
- Which pests, and where?
- Children or pets at home?
- Villa, apartment or business premises?
What has to be ready
- A licensed technician and the right treatment
- Preparation steps sent to the customer
- A follow-up visit, if the treatment needs one
Car care
Wherever the car is parked.
Your car wash is today at 13:00 on basement level 2. Ahmed will call when he arrives.
What you ask
- Which car, and which service?
- Where is it parked: home, office or mall?
- Access to water and power
What has to be ready
- A detailer with the right products
- Time for travel and drying
- Parking or building permission
Lessons and classes
The right teacher, week after week.
Swimming lesson tomorrow at 17:00 with Coach Sara. Please bring goggles.
What you ask
- Which subject or activity, and what level?
- Age of the learner
- At home, online or at your centre?
What has to be ready
- A teacher or coach with the right skill
- A room, pool or court when needed
- The same slot every week
Your service
Your questions. Your resources.
Your appointment is confirmed for Wednesday at 11:00. Reply if you need to change it.
What you ask
- The details your service needs, set up by you
- Conditional questions that appear only when relevant
What has to be ready
- The people, skills, rooms or equipment you define
- Your own durations and buffers
For service businesses
Run your bookings. Then grow them.
Relay takes every enquiry to a confirmed, paid booking. Orbit adds the analytics and campaigns that bring customers back. Start with either; together they share one customer list, so nothing is typed twice.
Nawilo Relay
From first enquiry to a confirmed, paid booking.
- Every enquiry captured, with an owner
- The right details, people and equipment
- Deposits and prepayment by secure link
- Reminders for customers and staff
Nawilo Orbit
Analytics and campaigns that bring customers back.
- One clean customer list
- Clear numbers on what is working
- Segments that keep themselves up to date
- SMS, email and WhatsApp campaigns, with permission
Better together: bookings, payments and no-shows from Relay flow straight into Orbit.
Also from Nawilo · For construction teams
Nawilo Lantern
Every site, every day.
Photos, voice notes and messages from site become daily reports, issue logs and progress that everyone up the chain can see.
English. العربية. The same care in both.
Relay works fully in English and Arabic: right-to-left screens, names and addresses in either script, and messages in each person’s language.
SMS
تذكير: موعد مكافحة الحشرات يوم الإثنين الساعة 09:00. يُرجى إفراغ خزائن المطبخ قبل وصولنا.SMS
Heads-up: pest control, Mon 09:00, apartment in Sharjah. Pets at home. Prep notes are in Relay.Every message uses your business’s own wording.
SMS that works on its own
Appointment reminders do not depend on WhatsApp being connected.
WhatsApp when you want it
An optional connector that uses the same workflow.
Each person’s language
The customer can get Arabic while the team gets English.
Why we are building Nawilo
Good service starts long before someone arrives at the door. It starts with a reply that makes sense, the right questions, a clear time and someone who knows what they are coming to do.
We are building Nawilo for the people who make that happen: the receptionist, the coordinator, the owner and the people doing the work, whether they go out to customers or welcome them in.
Our first product, Nawilo Relay, brings enquiries, quotes, appointments and reminders into one shared workflow, so every enquiry has a clear next step.
Let's start with how your business works.
The first conversation is about your enquiries, scheduling and handoffs, not a sales demo. We are looking for a small number of UAE service businesses to shape Relay with us.
Register pilot interest
Registering interest does not guarantee immediate access.